Meet the ITS Staff

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ITS Organization

Administration

Jonathan Carroll  headshot

Jonathan Carroll

University Chief Information Officer (CIO)

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Get to Know Jonathan

Jonathan Carroll ’91 is the Chief Information Officer for Fairfield University. Mr. Carroll was appointed in December 2016, bringing more than 25 years of information technology industry experience. Mr. Carroll oversees academic computing, enterprise applications systems and services, networking and telecommunications, information security, data center operations and user support training and outreach.

Mr. Carroll is a 1991 graduate of Fairfield University and has served in a number of IT leadership roles at University of Connecticut Health involving IT operations, security (ISO), academic technology and infrastructure and systems development. His background also includes other industries and companies such as IBM and United Technologies. Most recently, Mr. Carroll served as the Chief Information Officer for UCONN Health.

Mr. Carroll holds a bachelor’s degree in information systems from Fairfield University and an MBA from Quinnipiac University.

Tom Armstrong headshot

Tom Armstrong

Assistant Vice President for Enterprise Systems

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Get to Know Tom

The Director of Enterprise Computing is Tom Armstrong. Enterprise Computing provides management, staff and faculty with both administrative and academic technology solutions. It offers access to innovative services with an array of solutions including web applications, reporting, and document imaging. In addition, Enterprise Computing supports the university’s system of record, Ellucian Banner and plays a critical role in the implementation of Workday.

The Enterprise Computing staff includes the programming team, technical/functional analysts, and database administrators and the Academic Computing team who seek to provide innovative, cost effective and stable systems in support of Fairfield’s mission.

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Marie Ernye

Director of Support Services

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Get to Know Marie

The Director of Support Services is Marie Ernye. Support Services manages the Technology Help Desk and the Desktop Support Group. The Help Desk is the recommended first step for students, faculty and staff upon hitting any technology-related issue at Fairfield University. Whether a password reset, computer/printer error, or general technical inquiry, initiating help is one phone call, email and/or web form away (your choice!). The Desktop Support group focuses on second-tier support for technology issues introduced by the Technology Help Desk, and manages PC/Mac device setup, delivery and deployment in addition to troubleshooting campus hardware and software issues. Support Services staff also manages the Technology Classroooms and Public Computer labs on campus.

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Justin Hickey

Chief Information Security Officer

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Get to Know Justin
The Chief Information Security Officer is Justin Hickey. Mr. Hickey leads the Office of Information Security (OIS) which manages Fairfield University's information security program. The program encompasses all aspects of a constantly evolving information security landscape including threat management, security architecture, data protection, policy management, access control, security awareness training, and incident response.
Steven Mann headshot

Steven Mann

Director of Infrastructure Services

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Get to Know Steven

The Director of Infrastructure Services is Steven Mann. Infrastructure Services manages all Data Networking, Voice Networking and Phone support, along with Campus IT Infrastructure efforts at Fairfield University. Our service catalog includes Account/Identity Management, Outlook Email support, Data Center Services, and the support of many core Infrastructure Systems.

Supporting Staff

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Scott Albee

Desktop Architect

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Jennifer Anka headshot

Jennifer Anka

Office Manager

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Dylan Ashton headshot

Dylan Ashton

Desktop Technician

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Bruce Bastien headshot

Bruce Bastien

Senior Programmer/ Analyst

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Steven Burch headshot

Steven Burch

Identity Manager

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Robert Chop

Computer Technician

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Kim Droniak headshot

Kim Droniak

Senior Analyst

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Jan Freddino headshot

Jan Freddino

Solution Achitect

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Sandra Grandic headshot

Sandra Grandic

Programmer/Analyst

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Tracy Immerso headshot

Tracy Immerso

Workday System Administrator

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Greg Joseph headshot

Greg Joseph

Faculty Support Technician

203-254-4000

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Mary Kleps headshot

Mary Kleps

Instructional Support Manager

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Laszlo Kovacs headshot

Laszlo Kovacs

Project Coordinator

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Jeffrey Kramer headshot

Jeffrey Kramer

Enterprise Architect

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Jennifer Langlais headshot

Jennifer Langlais

Workday Operations Manager

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Melissa Lockwood headshot

Melissa Lockwood

Project Coordinator

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Sheela Mamillapalli headshot

Sheela Mamillapalli

Programmer Analyst

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Frank Mingrone headshot

Frank Mingrone

Computer Technician

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Chris Robison headshot

Chris Robison

Unified Communications Architect

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Sherry Salafia headshot

Sherry Salafia

Project Coordinator

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Ben Smith headshot

Ben Smith

Network Security Specialist

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Mike Strain headshot

Mike Strain

Senior Systems Administrator

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Curt Swartzlander headshot

Curt Swartzlander

Database Administrator

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Jason Sweatman headshot

Jason Sweatman

Infrastructure Technician

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Jason Terebesi

Systems Administrator

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John Tilghman

CW RHEL System Administrator

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Wil Tosado

Service Desk Lead/ Supervisor

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Jason Victor

Technical Analyst

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Don Wagner headshot

Don Wagner

Telecommunications Technician

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Debbie Whalley headshot

Debbie Whalley

Manager, Academic Computing

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