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ITS Organization
Administration

Jonathan Carroll
University Chief Information Officer (CIO)
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Jonathan Carroll ’91 is the Chief Information Officer for Fairfield University. Mr. Carroll was appointed in December 2016, bringing more than 25 years of information technology industry experience. Mr. Carroll oversees academic computing, enterprise applications systems and services, networking and telecommunications, information security, data center operations and user support training and outreach.
Mr. Carroll is a 1991 graduate of Fairfield University and has served in a number of IT leadership roles at University of Connecticut Health involving IT operations, security (ISO), academic technology and infrastructure and systems development. His background also includes other industries and companies such as IBM and United Technologies. Most recently, Mr. Carroll served as the Chief Information Officer for UCONN Health.
Mr. Carroll holds a bachelor’s degree in information systems from Fairfield University and an MBA from Quinnipiac University.

Tom Armstrong
Assistant Vice President for Enterprise Systems
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The Director of Enterprise Computing is Tom Armstrong. Enterprise Computing provides management, staff and faculty with both administrative and academic technology solutions. It offers access to innovative services with an array of solutions including web applications, reporting, and document imaging. In addition, Enterprise Computing supports the university’s system of record, Ellucian Banner and plays a critical role in the implementation of Workday.
The Enterprise Computing staff includes the programming team, technical/functional analysts, and database administrators and the Academic Computing team who seek to provide innovative, cost effective and stable systems in support of Fairfield’s mission.

Marie Ernye
Director of Support Services
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The Director of Support Services is Marie Ernye. Support Services manages the Technology Help Desk and the Desktop Support Group. The Help Desk is the recommended first step for students, faculty and staff upon hitting any technology-related issue at Fairfield University. Whether a password reset, computer/printer error, or general technical inquiry, initiating help is one phone call, email and/or web form away (your choice!). The Desktop Support group focuses on second-tier support for technology issues introduced by the Technology Help Desk, and manages PC/Mac device setup, delivery and deployment in addition to troubleshooting campus hardware and software issues. Support Services staff also manages the Technology Classrooms and Public Computer labs on campus.

Henry Foss
Chief Information Security Officer
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Steven Mann
Director of Infrastructure Services
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The Director of Infrastructure Services is Steven Mann. Infrastructure Services manages all Data Networking, Voice Networking and Phone support, along with Campus IT Infrastructure efforts at Fairfield University. Our service catalog includes Account/Identity Management, Outlook Email support, Data Center Services, and the support of many core Infrastructure Systems.
Supporting Staff

Scott Albee
Desktop Architect
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Jennifer Anka
Office Manager
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Dylan Ashton
Desktop Technician
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Bruce Bastien
Senior Programmer/ Analyst
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Stephen Burch
Identity Manager

Robert Chop
Computer Technician
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Christopher Conley

Kyle Dehaney

Jan Freddino
Solution Architect
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Sandra Grandic
Programmer/Analyst
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Robert Hibson

Cariño Higgins

Tracy Immerso
Workday System Administrator
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Greg Joseph
Faculty Support Technician
203-254-4000
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Mary Kleps

Laszlo Kovacs
Project Coordinator
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Jeffrey Kramer
Enterprise Architect
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Jennifer Langlais
Workday Operations Manager
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Melissa Lockwood
Project Coordinator
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Sheela Mamillapalli
Programmer Analyst
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Carlos Mesquita

Frank Mingrone
Computer Technician
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Paola Ossa

Chris Robison
Unified Communications Architect
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Sherry Salafia
Project Coordinator
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Ben Smith
Network Security Specialist
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Mike Strain
Senior Systems Administrator
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Jason Sweatman
Infrastructure Technician
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Jason Terebesi
Systems Administrator
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Wil Tosado
Service Desk Lead/ Supervisor
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Onoh Udensi

Heather Ulrich

Jason Victor
Technical Analyst
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