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ITS Organization
Administration
Marie Ernye
Director of Support Services
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The Director of Support Services is Marie Ernye. Support Services manages the Technology Help Desk and the Desktop Support Group. The Help Desk is the recommended first step for students, faculty and staff upon hitting any technology-related issue at Fairfield University. Whether a password reset, computer/printer error, or general technical inquiry, initiating help is one phone call, email and/or web form away (your choice!). The Desktop Support group focuses on second-tier support for technology issues introduced by the Technology Help Desk, and manages PC/Mac device setup, delivery and deployment in addition to troubleshooting campus hardware and software issues. Support Services staff also manages the Technology Classrooms and Public Computer labs on campus.
Henry Foss
Chief Information Security Officer
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Steven Mann
Interim-Chief Information Officer
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The Director of Infrastructure Services is Steven Mann. Infrastructure Services manages all Data Networking, Voice Networking and Phone support, along with Campus IT Infrastructure efforts at Fairfield University. Our service catalog includes Account/Identity Management, Outlook Email support, Data Center Services, and the support of many core Infrastructure Systems.
Supporting Staff
Scott Albee
Desktop Architect
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Jennifer Anka
Office Manager
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Dylan Ashton
Desktop Technician
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Bruce Bastien
Senior Programmer/ Analyst
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Charles Bogus
Computer Technician
Stephen Burch
Identity Manager
Robert Chop
Computer Technician
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Christopher Conley
Jane Davis
Data Architect
Kyle Dehaney
Jan Freddino
Solution Architect
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Sandra Grandic
Programmer/Analyst
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Cariño Higgins
Tracy Immerso
Workday System Administrator
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Greg Joseph
Faculty Support Technician
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Mary Kleps
Laszlo Kovacs
Project Coordinator
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Sheela Mamillapalli
Programmer Analyst
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Carlos Mesquita
Stephen Michaels
Paola Ossa
Jonathan Rivera
Computer Technician
Chris Robison
Unified Communications Architect
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Sherry Salafia
Project Coordinator
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Ben Smith
Network Security Specialist
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Mike Strain
Senior Systems Administrator
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Billy Stroud-Boutte
Senior Director
Workday Operations
Jason Sweatman
Infrastructure Technician
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Jason Terebesi
Systems Administrator
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Wil Tosado
Service Desk Lead/ Supervisor
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Onoh Udensi
Heather Ulrich
Jason Victor
Technical Analyst
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