Meet the ITS Staff

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ITS Organization


Jonathan Carroll  headshot

Jonathan Carroll

University Chief Information Officer (CIO)


Get to Know Jonathan

Jonathan Carroll ’91 is the Chief Information Officer for Fairfield University. Mr. Carroll was appointed in December 2016, bringing more than 25 years of information technology industry experience. Mr. Carroll oversees academic computing, enterprise applications systems and services, networking and telecommunications, information security, data center operations and user support training and outreach.

Mr. Carroll is a 1991 graduate of Fairfield University and has served in a number of IT leadership roles at University of Connecticut Health involving IT operations, security (ISO), academic technology and infrastructure and systems development. His background also includes other industries and companies such as IBM and United Technologies. Most recently, Mr. Carroll served as the Chief Information Officer for UCONN Health.

Mr. Carroll holds a bachelor’s degree in information systems from Fairfield University and an MBA from Quinnipiac University.

Tom Armstrong headshot

Tom Armstrong

Assistant Vice President for Enterprise Systems


Get to Know Tom

The Director of Enterprise Computing is Tom Armstrong. Enterprise Computing provides management, staff and faculty with both administrative and academic technology solutions. It offers access to innovative services with an array of solutions including web applications, reporting, and document imaging. In addition, Enterprise Computing supports the university’s system of record, Ellucian Banner and plays a critical role in the implementation of Workday.

The Enterprise Computing staff includes the programming team, technical/functional analysts, and database administrators and the Academic Computing team who seek to provide innovative, cost effective and stable systems in support of Fairfield’s mission.

Marie Ernye headshot

Marie Ernye

Director of Support Services


Get to Know Marie

The Director of Support Services is Marie Ernye. Support Services manages the Technology Help Desk and the Desktop Support Group. The Help Desk is the recommended first step for students, faculty and staff upon hitting any technology-related issue at Fairfield University. Whether a password reset, computer/printer error, or general technical inquiry, initiating help is one phone call, email and/or web form away (your choice!). The Desktop Support group focuses on second-tier support for technology issues introduced by the Technology Help Desk, and manages PC/Mac device setup, delivery and deployment in addition to troubleshooting campus hardware and software issues. Support Services staff also manages the Technology Classrooms and Public Computer labs on campus.

Henry Foss headshot

Henry Foss

Chief Information Security Officer


Steven Mann headshot

Steven Mann

Director of Infrastructure Services


Get to Know Steven

The Director of Infrastructure Services is Steven Mann. Infrastructure Services manages all Data Networking, Voice Networking and Phone support, along with Campus IT Infrastructure efforts at Fairfield University. Our service catalog includes Account/Identity Management, Outlook Email support, Data Center Services, and the support of many core Infrastructure Systems.

Supporting Staff

Scott Albee headshot

Scott Albee

Desktop Architect


Jennifer Anka headshot

Jennifer Anka

Office Manager


Dylan Ashton headshot

Dylan Ashton

Desktop Technician


Bruce Bastien headshot

Bruce Bastien

Senior Programmer/ Analyst


Stephen Burch headshot

Stephen Burch

Identity Manager

Robert Chop headshot

Robert Chop

Computer Technician


Christopher Conley headshot

Christopher Conley

Server Team Architect
Kyle Dehaney headshot

Kyle Dehaney

Junior Database Administrator
Jan Freddino headshot

Jan Freddino

Solution Architect


Sandra Grandic headshot

Sandra Grandic



Cariño Higgins headshot

Cariño Higgins

Linux System Administrator
Tracy Immerso headshot

Tracy Immerso

Workday System Administrator


Greg Joseph headshot

Greg Joseph

Faculty Support Technician



Mary Kleps headshot

Mary Kleps

Learning Designer
Laszlo Kovacs headshot

Laszlo Kovacs

Project Coordinator


Jeffrey Kramer headshot

Jeffrey Kramer

Professor of the Practice
Computer Science
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Jennifer Langlais headshot

Jennifer Langlais

Workday Operations Manager


Melissa Lockwood headshot

Melissa Lockwood

Project Coordinator


Sheela Mamillapalli headshot

Sheela Mamillapalli

Programmer Analyst


Carlos Mesquita headshot

Carlos Mesquita

Technical Analyst
Frank Mingrone headshot

Frank Mingrone

Computer Technician


Paola Ossa headshot

Paola Ossa

Technical Analyst
Chris Robison headshot

Chris Robison

Unified Communications Architect


Sherry Salafia headshot

Sherry Salafia

Project Coordinator


Ben Smith headshot

Ben Smith

Network Security Specialist


Mike Strain headshot

Mike Strain

Senior Systems Administrator


Jason Sweatman headshot

Jason Sweatman

Infrastructure Technician


Jason Terebesi headshot

Jason Terebesi

Systems Administrator


Wil Tosado headshot

Wil Tosado

Service Desk Lead/ Supervisor


Onoh Udensi headshot

Onoh Udensi

Unified Communications Technician
Heather Ulrich headshot

Heather Ulrich

Learning Designer
Jason Victor headshot

Jason Victor

Technical Analyst


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