Learn skills to manage situations with difficult people in the workplace during this interactive workshop.
Paul Maloney, EdD, professor of the practice in Applied Psychology will host a complimentary professional development workshop entitled “Dealing With Difficult People” on Saturday, March 24 from 9 a.m. to 1 p.m. in Canisius Hall. As part of the “Unlock Your Potential" series, this workshop will focus on helping professionals manage situations with difficult people at work through behavioral models.
Attendees at the event will learn how to identify difficult people, understand what makes people difficult, and learn models for working through situations with such individuals in the workplace. In addition, participants will practice strategies via role play in small groups and will receive feedback from the instructor and other participants. The workshop will identify several types of challenging people such as The Aggressor, The Controller, The Complainer, and The Narcissist.
Dr. Maloney is an expert on organizational and human resources issues worldwide. His career includes senior level positions in management and organization development at NBC, Mobil Oil Corporation, and PepsiCo International, among others. As professor of the practice in the Applied Psychology Program in the Graduate School of Education and Allied Professions, Dr. Maloney teaches organizational psychology, organizational development, performance coaching, consulting skills, and designing training and development.
To register for this complimentary workshop or to find out more please contact the Office of the Dean at the Graduate School of Education and Allied Professions.