Desktop Support

On This Page

Support Services

Our Mission:

Information Technology Services (ITS) employs highly trained technicians who are certified to perform hardware repairs on HP and Apple hardware, to support technology needs for both Faculty and Staff across the University. ITS Support Services technicians support a variety issues including but not limited to software, hardware, and network related requests. Other duties include advising employees to make technology purchases, imaging and deploying both Windows and Apple PC systems to end users, and to provide excellent customer service by working with other ITS departments as a team to resolve issues in a timely manner. Collectively, ITS Support Services technicians are certified to perform hardware repairs on HP, and Apple hardware.

University employees with computing needs are encouraged to submit a request through our online ticketing system. Personally owned computers and printers that were not purchased through the University may be referred back to the manufacturer for further assistance in resolving any hardware related issues.

To submit a ticket:

Got to https://itshelpdesk.fairfield.edu/ or send an email to itshelpdesk@fairfield.edu

Walk-ins are welcomed and encouraged at the ITS Help Desk

We can also be reached by calling the ITS Help Desk:

Location: DiMenna-Nyselius Library, Room 230 (Main Floor)
Phone: (203) 254-4000 ext. 4069
Fax: (203) 254-4041

Hours:

Monday-Thursday 7:45 a.m.- 7:30 p.m. 
Friday 7:45 a.m. - 5 p.m.
Sunday 4 p.m. - 8 p.m.

 

Search Results