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ITS Organization

Administration

Jonathan Carroll

University Chief Information Officer (CIO)
ext. 4059
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Jonathan Carroll ’91 is the Chief Information Officer for Fairfield University. Mr. Carroll was appointed in December 2016, bringing more than 25 years of information technology industry experience. Mr. Carroll oversees academic computing, enterprise applications systems and services, networking and telecommunications, information security, data center operations and user support training and outreach.

Mr. Carroll is a 1991 graduate of Fairfield University and has served in a number of IT leadership roles at University of Connecticut Health involving IT operations, security (ISO), academic technology and infrastructure and systems development. His background also includes other industries and companies such as IBM and United Technologies. Most recently, Mr. Carroll served as the Chief Information Officer for UCONN Health.

Mr. Carroll holds a bachelor’s degree in information systems from Fairfield University and an MBA from Quinnipiac University.

Justin Hickey

Chief Information Security Officer
ext. 4058
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The Chief Information Security Officer is Justin Hickey. Mr. Hickey leads the Office of Information Security (OIS) which manages Fairfield University's information security program. The program encompasses all aspects of a constantly evolving information security landscape including threat management, security architecture, data protection, policy management, access control, security awareness training, and incident response.

Tom Armstrong

Director of Enterprise Computing
ext. 4039
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The Director of Enterprise Computing is Tom Armstrong.Enterprise Computing provides management, staff and faculty with both administrative and academic technology solutions. It offers access to innovative services with an array of solutions including web applications, reporting, and document imaging. In addition, Enterprise Computing supports the university’s system of record, Ellucian Banner and plays a critical role in the implementation of Workday.

The Enterprise Computing staff includes the programming team, technical/functional analysts, and database administrators and the Academic Computing team who seek to provide innovative, cost effective and stable systems in support of Fairfield’s mission.

Steven Mann

Infrastuctrure Sevices
ext. 4038
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The Director of Infrastructure Services is Steven Mann. Infrastructure Services manages all Data Networking, Voice Networking and Phone support, along with Campus IT Infrastructure efforts at Fairfield University. Our service catalog includes Account/Identity Management, Outlook Email support, Data Center Services, and the support of many core Infrastructure Systems.

Marie Ernye

Support Services
ext. 2048
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The Director of Support Services is Marie Ernye. Support Services manages the Technology Help Desk and the Desktop Support Group. The Help Desk is the recommended first step for students, faculty and staff upon hitting any technology-related issue at Fairfield University. Whether a password reset, computer/printer error, or general technical inquiry, initiating help is one phone call, email and/or web form away (your choice!). The Desktop Support group focuses on second-tier support for technology issues introduced by the Technology Help Desk, and manages PC/Mac device setup, delivery and deployment in addition to troubleshooting campus hardware and software issues. Support Services staff also manages the Technology Classroooms and Public Computer labs on campus.

Supporting Staff

Jennifer Anka

Office Manager
ext. 4049

Bruce Bastien

Senior Programmer/ Analyst
ext. 3162

Robert Chop

Computer Technician
ext. 2055

Kim Droniak

Project Manager
ext. 2692

Heather Ulrich

Instructional Support Specialist
ext. 3190

Jan Freddino

Solution Achitect
ext. 2071

Tracey Immerso

Technical Analyst
ext. 2084

Greg Joseph

Faculty Support Technician

203-254-4000

x3308

Eli Kharaz

Senior Systems Administrator
ext. 2403

Mary Kleps

Instructional Support Manager
ext. 3207

Laszlo Kovacs

Project Coordinator
ext. 2055

Jeffrey Kramer

Enterprise Architect
ext. 2776

Jennifer Langlais

Workday Operations Manager
ext. 2075

Melissa Lockwood

Project Coordinator
ext. 3208

Sheela Mamillapalli

Programmer Analyst
ext. 2334

Laurie Manolis

Senior Systems Administrator
ext. 2580

Lee Mason

SOE Support
ext. 2562

Frank Mingrone

Computer Technician
ext. 2056

Chris Robinson

Unified Communications Architect
ext. 2991

Sherry Salafia

Project Coordinator
ext. 2059

Ben Smith

Network Security Specialist
ext. 4054

Mike Strain

Senior Systems Administrator
ext. 2054

Curt Swartzlander

Database Administrator
ext. 2053

Jason Sweatman

Infrastructure Technician
ext. 3265

Jason Terebesi

Junior Systems Administrator
ext. 2058

Wil Tosado

Service Desk Lead/ Supervisor
ext. 2924

Jason Victor

Technical Analyst
ext. 2070

Don Wagner

Telecommunications Technician
ext. 4012

Debbie Whalley

Manager, Academic Computing
ext. 2442

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