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Support Services

Information Technology Services (ITS) employs highly trained technicians to support technology needs for both Faculty and Staff across the University.

University employees with any computing needs are encouraged to submit a request through our online ticketing system for any software, hardware, or network related issues. Personally owned computers and printers that were not purchased through the University may be referred back to the manufacturer for further assistance in resolving any hardware related issues.

To Speak To A Technician, please call our ITS Help Desk at (203) 254-4069.

If You Need In-Person Assitance, please go to: to schedule an appointment.

Location: DiMenna-Nyselius Library, Room 230 (Main Floor)

Phone: (203) 254-4069

Fax: (203) 254-4041

Hours: Monday - Thursday 7:45 a.m.- 7:30 p.m., Friday 7:45 a.m. - 5:00 p.m., Sunday 4:00 p.m. - 8:00 p.m.

Software Support

The Support Services group supports the following types of software:


Microsoft Outlook/Exchange


File Storage


Network Storage

Operating Systems

Windows 10

Mac Catalina


Desktop/Network Printers

Specialty Software

FileMaker Pro

Adobe Products

Microsoft Office


Software Licensing

Hardware Support

Support Services provides assistance with the following types of Hardware:

Desktop and Laptop Computers



Computer Accessories


Network Switches

Fiber Converters


Keyboards/Mice Adapters

Docking Stations


Support Services will work with the end user to obtain the most relevant technology that fits the user's needs. This includes requests for both software and hardware. Once the user has chosen a particular hardware or software, Support Services will order and install the item for the end user, with departmental approval.

ITS Helpdesk

Information Technology Services Help Desk employs student technicians who work under our full time Help Desk Supervisor.  

  • Software Support
  • Hardware Support
  • WiFi and other technical issues
  • Short term loaner laptops are available for students, faculty and staff

The fastest way to get your issue fixed is to create a ticket by emailing:

To speak to a technician, please call our ITS Help Desk at 203-254-4069.

If you need assistance in person please go to:  to schedule an appointment.

Location DiMenna-Nyselius Library, Room 230 (Main Floor)
Phone (203) 254-4069
Fax (203) 254-4041
Monday-Thursday 7:45 a.m.- 7:30 p.m. 
Friday 7:45 a.m. - 5:00 p.m.
Sunday 4:00 p.m. - 8:00 p.m.

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