Grievance Policy

In the event of a dispute about whether a student is eligible for an academic accommodation or about the provision of an accommodation by the University, the student should contact DSS for more information regarding the grievance process.

  • Employees and students are encouraged to attempt initially to resolve complaints at the lowest level through the administrative structure of the employment unit or academic department. Supervisors or administrators, including faculty, always should contact Disability Support Services (DSS) before attempting to resolve any complaints.
  • You may initiate formal complaint procedures by filing a complaint with DSS, whether or not you have attempted resolution through informal procedures.
  • All complaints must be filed within 30 calendar days of the alleged discrimination.
  • DSS strongly encourages the use of its Complaint Form, however, DSS also will accept written documents which include: the complainant’s name, contact info and signature, a description of the conduct believed to be discriminatory, harassing and/or retaliatory with approximate date(s) when these actions occurred, and the name(s) of the respondent(s).
  • DSS will meet with the complainant within 5 days.
  • If DSS determines that a complaint is suitable for negotiated resolution, then this option will be discussed and offered to the complainant who will be given 5 days to decide whether to exercise this option.
    • If the complainant opts for negotiated resolution, within 10 days of the complainant’s decision, DSS will notify the respondent that they have been named in a complaint and advise them of the nature of the allegation.
        • Negotiated resolution should be completed no later than 30 days from the date the respondent agrees to this process.
        • At any time, either party may elect to terminate the process.
  • If DSS determines that negotiated resolution is not suitable, or if a negotiated resolution is not agreed upon by both parties or is not successful, DSS will conduct an investigation.
    • DSS has the authority to initiate an administrative review of a department or area at any time. Administrative reviews will normally be completed within 60 days from inception and will result in a written report.
  • If the complainant meets informally with a Title IX Officer, or any other university official and asks that the information disclosed be kept confidential, the university official contacted informally by the complainant must determine whether to keep the information confidential or whether it must be communicated to the Director of Disability Support Services.
  • If the complainant decides not to file a complaint of discrimination, the Title IX Officer will inform the Director of Disability Support Services.
  • The formal complaint must be filed by the complainant no later than 90 days after the last date of discrimination or harassing behavior by providing the Title IX Officer with a signed, written document detailing the allegations, naming the respondent and providing as much detail as possible about the charges. The Title IX Officer may extend this period no more than 90 days if an informal resolution procedure is in process.
  • Upon receipt of the complaint, the Title IX Officer shall determine whether this policy applies and will dismiss a complaint if the policy does not apply.
  • If the Title IX Officer determines this policy applies, the Title IX Officer shall conduct an investigation of the complaint in any manner they deem appropriate.
  • Not later than 60 days after the complaint commencement date, the Title IX Officer shall provide the appropriate office with authority over the respondent with a confidential written report of the Title IX Officer’s recommendations and findings, with a copy to the DEO (Director of Equal Opportunity) and the appropriate vice president organizationally above the respondent.