Welcome to Student Computing Services

Student Computing helps students with various student computer based issues such as; internet connectivity, malware protection and remediation, and limited software support for student-owned computers.

Information for getting your computers and other devices connected can be found at our wiki.

For the latest updates on current Virus threats, Fairfield University network issues, and other relevant information, follow us on Twitter and Facebook.

NetID

The Top Five Things Students Should Know about NetID

Registration Requirements (Laptops, Smartphones*, Tablets*)

To successfully register your computer on our network, we require that your computer has the latest operating system updates and security updates. Additionally, we require that all Windows and Apple/MAC machines have an antivirus application that is up-to-date.

Below are instructions on updating both your Operating System (OS) and Antivirus(AV) application.

Operating System Updates

To make sure you have all the Operating System Updates do the following:

  • Windows (XP/Vista/7)
    • Click Start Button. Then click 'All Programs'. Then click 'Microsoft/Windows Update'
    • Install any Important Updates
    • Restart Computer if needed
    • Repeat until No Important Updates are found
  • Mac OSX (SnowLeopard/Lion*)
    • Click the Apple Icon in the top right hand side
    • Open Software Update
    • Install any updates that are available
    • Restart Computer if necessary
    • Repeat steps until no new updates are found

    *Please note: There is a known issue with Lion (OSX 10.7) and the Bradford Dissolvable Agent (the application that scans your computer). If you receive an error when running the Bradford Dissolvable agent and you are fully compliant, reboot your machine and see if you are able to access the internet unfettered. If you still have problems make sure you have updated the antivirus application and run software updates. If this error persists please contact Student Computing.

Antivirus

We permit most major antivirus programs, including free applications such as Microsoft Security Essentials (Windows) or ClamXav 2.x (Apple/Mac).

If you do not have an antivirus application, Fairfield University provides one to all full-time, undergraduate students only. Click the following todownload Symantec Endpoint Protection (SEP) from a secure website.

Instructions on How to Install Symantec Endpoint Protection (SEP)

Microsoft Windows (XP, Vista, 7) (PDF)
Apple/Mac (Leopard/Snow Leopard) (PDF)

*Note: There are no OS or AV requirements for smartphones and tablets (iPhone/iPad, Android, Windows Phone).

Gaming Devices, eReaders, and Internet Media Devices

Want to use your Xbox, TiVo, or Kindle? Before continuing, make sure you have access to a a computer that is already connected to the student network. (Note: This link only works on-campus in the student residence halls).
Non-Computer Device Registration

Resetting Your NetID Account (Every 120 Days)

Do you have problems accessing your Student E-mail, StagWeb and/or other online University resource? Try resetting your NetID password by going the NetID website and following the instructions.

Gmail

To access your new e-mail address you will need to Claim Your Account. You will be notified when the claim process is available. If possible, claim your account before coming to campus. Additional information/clarification of the transition process.

You can click on Gmail or NetID to get some basic facts.

Other Useful & Important Information

Support is provided over the phone, AIM, Twitter, and e-mail. Walk-ins are always welcomed at the Student Computing Help Desk which is located on the first floor of Dolan Commons (Thomas F. Dolan Commons) Room LL1.

Hours of operation are Monday through Friday from 8:30 a.m. to 4:30 p.m.

When a computer falls beyond our scope of repair, students are referred first to the warranty provider, and then to a qualified local computer repair center.

Student Computing Contact Information
Phone: (203) 254-4069 Option 1
E-mail: studentcomputing@fairfield.edu
AIM: FFLDUSTUDENTCOMP
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