Welcome to Student Computing Services

Student Computing provides free computer/technology support covering software, hardware (limited), and networking issues. Additionally, we provide virus/malware remediation and technology education.

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Connecting Your Devices to the Network (Laptops, Smartphones*, Tablets*)

To successfully connect your computer to the STUDENT network, we require that your computer has the latest operating system updates and security updates. Additionally, we require that all Macbooks and Windows based machines have an antivirus application installed. After installing your chosen Antivirus application you must open the application and update the virus definitions. You will not be allowed on our network if you do not. View instructions on the registration process.

Below are instructions on updating both your Operating System (OS) and Antivirus(AV) application.

Operating System Updates

To make sure you have all the Operating System Updates do the following:

  • Windows (Vista/7)

    • Click Start Button

      • Type "Windows Update" and then select run the Windows Update application

      • In the Windows Update application window click the 'Check for updates' button

      • Install any and all Important, Critical, and Security related updates (Optional are not required),

      • Reboot the computer

      • Repeat until No Important Updates are found

  • Mac OSX (Snow Leopard, Lion, Mountain Lion)

    • Click the Apple Icon in the top right hand side

      • Open Software Update

      • Install any updates that are available

      • Restart Computer if necessary

      • Repeat steps until no new updates are found

Antivirus Application and Antivirus definitions Updates

All Macbooks and Windows based machines are required to have an antivirus application installed and up-to-date virus definitions.

Overview of the Antivirus Installation and Update Process

  1. Download an Antivirus application - Make sure you know which folder you are downloading to

    We permit most major antivirus programs, including free applications such as Microsoft Security Essentials (Windows) or ClamXav (OS X) which can be downloaded from the Mac App Store (After you install ClamXav, you must launch the application. This should automatically run the virus definitions update.

If you prefer, Fairfield University does provides Symantec Endpoint Protection (SEP), a corporate unmanged antivirus solution, to full-time undergraduate students only. Instructions on how to install SEP.

  1. Install the Antivirus application that you downloaded.

This installation file will often be located in your 'Download' folder. In most cases you need only double click this file to start the installation process. You may be asked to restart your computer after the installation has completed.

  1. Update the Antivirus application

This is crucial to registration on the STUDENT network. Open (Launch, Run, Start) the antivirus application. Then update the the antivirus application. View details on how to update the top Antivirus applications.

*Note: The above requirements do not apply to smartphones and tablets (i.e. iPhone/iPad, Android, Windows Phone).

If you have:

  1. Update the Operating System
  2. Downloaded an Antivirus Application
  3. Installed the Antivirus Application
  4. Updated the Antivirus Application

Proceed to the registration page

Gaming Devices, eReaders, and Internet Media Devices

Want to use your Xbox, TiVo, or Kindle? Before continuing, make sure you have access to a a computer that is already connected to the student network..
Non-Computer Device Registration

Resetting Your NetID Account (Every 120 Days)

Do you have problems accessing your Student E-mail, my.Fairfield and/or other online University resource? Try resetting your NetID password by going the NetID website and following the instructions.

Gmail

To access your new e-mail address you will need to Claim Your Account. You will be notified when the claim process is available. If possible, claim your account before coming to campus.

You can click on Gmail or NetID to get some basic facts.

Other Useful & Important Information

Support is provided over the phone, Twitter, and e-mail. Walk-ins are always welcomed at the Student Computing Help Desk which is located on the first floor of Dolan Commons (Thomas F. Dolan Commons) Room Lower Level 1.

Hours of operation are Monday through Friday from 8:30 a.m. to 4:30 p.m.

When a computer falls beyond our scope of repair, students are referred first to the warranty provider, and then to a qualified local computer repair center.

Student Computing Contact Information
Phone: (203) 254-4069 Option 1
E-mail: studentcomputing@fairfield.edu
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