General User Support

C&NS provides a full range of support for all desktop and laptop computers purchased and owned by the University. The Desktop Support group offers phone-based and in-person troubleshooting and software & hardware repair.

The first point of contact for any problem concerning computers on campus is the C&NS Help Desk, which is reachable from on campus at ext. 4069 or from off campus at 254-4069. Any computing issues, including network accounts, e-mail issues, and server problems, should be reported to the Help Desk. The desk is staffed from Monday through Friday during normal working hours (8:30 a.m. to 4:30 p.m.). Please remember, however, that there are only two staff members assigned to the desk, so your call may be sent to our voicemail box. The voicemail will be retrieved as quickly as possible, and C&NS will make every effort to return calls in less than 24 hours from the time that a message is left.

A sophisticated call-tracking database is used to log and track all requests for help that arrive at the Help Desk. When a user phones, detailed information will be obtained about the problem and a call ticket will be assigned to one of C&NS's computer technicians. If you are making a follow-up call to check on a previous request for help, please let the person you're talking to know that your call is in reference to a previously logged problem.

In addition to basic software & hardware troubleshooting and repair, the User Support Team arranges for the purchase of new computers for staff and faculty offices, coordinates software licensing, conducts training classes, handles e-mail support, and offers information on personal computer purchases.

Not sure who to call? Visit our Who Do I Call for My Technology Problem? page.