Who to call for Help?

With the growth of technology on campus, it can sometimes be confusing to know who to call for help with a particular problem. Here is a basic set of guidelines.

Call Computing & Network Services at ext. 4069 for:

 

Academic Support

  • Angel
  • Computer Labs and Instuctional Classrooms
  • iTunes University
  • Web Space Accounts

Accounts

  • Angel
  • Banner
  • Campus Network Account
  • Exchange/Outlook Account
  • iTunes University
  • StagWeb
  • Xythos

Adminstrative Services

  • Banner

 

 

E-mail

  • Exchange/Outlook
  • StagWeb
  • Mobile Support (Blackberry/iPhone)

Hardware

  • Hardware Functionality (Computer and related parts)
  • Printing

Labs and Classrooms

  • Classroom Technology Inventory Database
  • Smart Classroom Training

Network Connectivity

  • Physical Network Connections
  • Phone

Network Services

  • Networking/Infrastructure Equipment
  • Servers
  • E-mail
  • Data Storage
  • Web
  • User Authentication
  • Virus Protection

Online Instructional Technologies

  • Angel
  • iTunes University
  • StagWeb

Passwords

  • Angel
  • Banner
  • Campus Network Account
  • Exchange/Outlook Account
  • Password Reset
  • StagWeb

Phone

  • Phone Setup
  • Voicemail
  • Switchboard Services

Policies

  • Acceptable Use Policy

Purchasing Computers

  • New computer purchase and isntallation
  • Faculty
  • Staff
  • Student

Software

  • Microsoft Office
  • C&NS supported applications
  • Windows XP
  • Mac OS X
  • Databases

Student Computing

  • Computer Registration
  • Network Connectivity
  • Viurs/Spyware help
  • Troubleshooting

Training

  • Computer and Software training
  • Staff training
  • Faculty training
  • Documentation
  • C&NS Presentations

User Support

  • Computer Troubleshooting
  • Help Desk
  • Password Reset

Web

  • Faculty web space
  • Staff web space
  • Student web space
  • University website
  • Web Forms

 

Call Telecommunications Services at ext. 4228 for:

 

  • Network connectivity (including new port installation)
  • Phone setup / connections / troubleshooting

 

Call the Media Center at ext. 2593 for:

 

  • Smart Classroom equipment problems:
    • Crestron / Smart Board / DVD player / Projector / Screen / etc.
  • Loaner Laptops
  • Equipment Reservations