Academic Support

• Blackboard
• ePortfolio/Digication
• Computer Labs and Instuctional Classrooms
• iTunes University
• Web Space Accounts

Accounts

• Blackboard
• Banner
• NetID
• Exchange/Outlook Account
• iTunes University
• Xythos

Adminstrative Services

• Banner

E-mail

• Exchange/Outlook
• Mobile Support (Blackberry/iPhone)

Hardware

• Hardware Functionality (Computer and related parts)
• Printing

Labs and Classrooms

• Classroom Technology Inventory Database
• Smart Classroom Training

Network Connectivity

• Physical Network Connections
• Phone

Network Services

• Networking/Infrastructure Equipment
• Servers
• E-mail
• Data Storage
• Web
• User Authentication
• Virus Protection

Online Instructional Technologies

• Blackboard
• ePortfolio/Digication
• iTunes University

Passwords

• Blackboard
• ePortfolio/Digication
• Banner
• NetID
• Exchange/Outlook Account

Phone

• Phone Setup
• Voicemail
• Switchboard Services

Policies

• Acceptable Use Policy

Purchasing Computers

• New computer purchase and installation
• Faculty
• Staff
• Student

Software

• Microsoft Office
• C&NS supported applications
• Windows XP
• Mac OS X
• Databases

Student Computing

• Computer Registration
• Network Connectivity
• Viurs/Spyware help
• Troubleshooting

Training

• Computer and Software training
• Staff training
• Faculty training
• Documentation

User Support

• Computer Troubleshooting
• Help Desk
• NetID Password Reset

Web

• Faculty web space
• Staff web space
• University website