Introducing the New C&NS Self-Service Help Desk

Computing & Network Services has recently launched a new website to automate Help Desk requests. The Fairfield University community is now able to submit computing help requests through any web browser.

To submit a trouble ticket or service request, sign in to https://cnshelpdesk.fairfield.edu with your NetID, fill out a New Request form, and click Save.

Image: Global Issue Along with the web access feature we are also in the process of building a robust knowledge base that will help you find solutions on your own.

Watch for Global Issues

Global Alerts can instantly inform you of any campus-wide outages or problems that may be affecting the Fairfield University community. To notify us that you are experiencing the issue described in the Global Alert, click on the Subscribe link in the system's Current Global Tickets box. You will then receive an automatic notification when the issue has been resolved.

These new tools will help us to expedite your current issue as well as give you the ability to check the status of existing issues. As always, you can continue to reach us by phone at (203) 254-4069 and email at cnshelpdesk@fairfield.edu.

C&NS Help Desk

Visit us at https://cnshelpdesk.fairfield.edu

More Info:
Frequently Asked Questions
Self-Service Help Desk How To's
Self-Service Help Desk Quick Reference
How to Track a Global Issue